Technical Escalations Engineer 2 (Containers)
Ozcode
This job is no longer accepting applications
See open jobs at Ozcode.See open jobs similar to "Technical Escalations Engineer 2 (Containers)" TPY Capital.What You’ll Do
- Develop technical knowledge for containerized environments, including but not limited to Docker, Kubernetes, Openshift, ECS, EKS, etc, and how the Datadog Agent functions within them
- For the Containers product, investigate customer escalations, lead technical calls with clients, and handle high priority issues
- Build out documentation and knowledge base articles for a variety of technologies in the Containers product area
- Run office hours and lead learning sessions for the Solutions team
- Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
- Partner with Engineering and Product to identify areas of improvement to better serve our customers
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with previous technical experience and a basic knowledge of Linux
- A master at one thing: tell us all about it
- Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
- Able to pick up new skills quickly and come up with creative solutions to complex problems
- Bonus Points:
- CS or Engineering majors
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Experience using Zendesk, Jira, Confluence, or similar software
- Experience working with containerized environments
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
The reasonably estimated salary for this role at Datadog ranges from $80,000.00 - $117,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
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About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
This job is no longer accepting applications
See open jobs at Ozcode.See open jobs similar to "Technical Escalations Engineer 2 (Containers)" TPY Capital.