TPY Capital
TPY Capital

Technical Support Engineer 2



IT, Customer Service
Tokyo, Japan
Posted on Friday, September 22, 2023


We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.



What You’ll Do:

  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
  • Reproduce technical issues and dive into Datadog’s 400+ integrations
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3days per week


  • 複数のチャネル(チケットシステム、ライブチャット、画面共有ツール)を通じて顧客とコミュニケーションを図り、プラットフォームの使用方法について顧客を教育を続けながら、テクニカルサポートリクエストを特定して解決する
  • Datadogの400以上の統合に関連する技術的な問題を再現テストを通じて解決に導きます
  • 顧客とのインタラクションから得られたフィードバックに基づいて、内部チームとの製品に関する会話に参加する
  • 1つまたは複数のDatadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを受けます
  • 週3日以上のDatadogオフィス勤務

Who You Are:

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.


  • SaaS企業でのテクニカルサポート経験者(関連経験2年以上)
  • Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験
  • 技術的なトラブルシューティングやプログラミング経験のあるエンジニア
  • 自発的で、細部にまで気を配り、継続的に学習する意欲のある方
  • クライアント中心のアプローチを優先するクリティカルな思考の持ち主
  • 文章および口頭でのコミュニケーションが得意な方
  • プログラミング経験とLinuxの基本知識を持つ、手を動かすことが好きな人
  • 週末を含むローテーション勤務が可能な方


Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.


  • 詳細な入社研修プログラムの提供
  • グローバルにて提供される福利厚生制度
  • 社内ネットワーキングのための部門内メンター&バディ・プログラム
  • 新入社員株式(RSU)と従業員株式購入制度(ESPP)
  • 継続的な専門能力開発、製品トレーニング、キャリアの成長機会
  • 包括的な企業文化で、社内で提供されるコミュニティやインクルージョントークに参加できます


About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.