Senior Support Engineer
DOT Compliance
Senior Support Engineer
- Support
- IL
- Senior
- Full-time
Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.
We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance. Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented
Responsibilities:
- Diagnose and troubleshoot technical issues.
- A key liaison between the customers and Dot Compliance.
- Provide technical support and communicate with our customers.
- Ensure customer satisfaction and identify outstanding issues.
- Prioritize cases based on criticality and sense of urgency.
- Provide documentation of technical knowledge.
- Identify repetitive issues and escalate it to the relevant department (management,
- services, development, etc.).
- Perform system testing and minor configuration support.
- Provide customer training.
Requirements
- At least 4 year experience of working as a service provider/technical support engineer.
- Ability to work Mondays to Fridays.
- Technical orientation.
- Excellent written and oral communication skills - Hebrew and English.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player.
- People-oriented.