hero
TPY Capital
13
companies
93
Jobs

Junior Support Engineer

DOT Compliance

DOT Compliance

Other Engineering, Customer Service
Illinois, USA
Posted on Sep 25, 2024

Senior Support Engineer

  • Support
  • IL
  • Senior
  • Full-time

Description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Support Engineer to become an integral part of our Customer Support team at Dot Compliance. Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented

Responsibilities:

  • Diagnose and troubleshoot technical issues.
  • A key liaison between the customers and Dot Compliance.
  • Provide technical support and communicate with our customers.
  • Ensure customer satisfaction and identify outstanding issues.
  • Prioritize cases based on criticality and sense of urgency.
  • Provide documentation of technical knowledge.
  • Identify repetitive issues and escalate it to the relevant department (management,
  • services, development, etc.).
  • Perform system testing and minor configuration support.
  • Provide customer training.

Requirements

  • At least 4 year experience of working as a service provider/technical support engineer.
  • Ability to work Mondays to Fridays.
  • Technical orientation.
  • Excellent written and oral communication skills - Hebrew and English.
  • Independent learner with the ability to adapt and understand concepts with agility.
  • Team Player.
  • People-oriented.