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Technical Program Manager 2, Systems (Technical Solutions)

Ozcode

Ozcode

IT, Operations
San Francisco, CA, USA
Posted on Saturday, April 27, 2024

Datadog, a leader in cloud-based monitoring and analytics, is building its Program Management Office (PMO) within the Technical Solutions (TS) division. With over 800+ technical specialists globally—including Sales Engineers, Technical Account Managers, and Support Engineers—our TS organization works directly with customers to enhance their engagement with Datadog’s suite of products, ensuring a seamless experience and fostering product adoption to drive growth.

As one of the inaugural TPMs on our Technical Solutions Operations (TS Ops) team, you will have the opportunity to serve as a multiplier for the TS Org by spearheading large-scale, technical programs encompassing software implementation and system upgrades across multiple regions and teams. This role demands a robust understanding of technical program management in systems, requiring coordination with cross-functional partners, defining project requirements, performing business and technical assessments, vetting and testing software vendors, and managing deployments and upgrades with a keen focus on technical excellence. We are committed to growth by attracting and developing top talent through a culture of ownership, innovation, diversity, collaboration, and humility.

At Datadog, we value our office culture - the relationships it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

  • Plan and manage from initiation to delivery extensive technical programs including cloud and SaaS system implementations, upgrades, and integrations, coordinating with cross-functional teams to ensure timely and on-budget delivery.
  • Develop comprehensive project roadmaps that align with key business objectives, incorporating detailed project plans, feasibility assessments, and needs/impact evaluations.
  • Manage all implementation and deployment processes, including resource allocation, progress tracking, monitoring the change control process, testing, documentation, and training to ensure successful delivery.
  • Identify and track dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers.
  • Adopt a quantitative approach to program management by bringing data to planning and prioritization.
  • Ensure progress toward goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels.
  • Work closely with Business Systems Analysts, Engineering, Data Analysts, and business stakeholders to integrate operational processes into company systems, enhancing overall efficiency and scalability.
  • Effectively influence without direct authority, engaging senior internal and external partners.

Who You Are:

  • You have a solid technical background, possibly with an educational experience in information systems, an engineering discipline, mathematics, or equivalent work experience—and you enjoy learning new technologies.
  • You are experienced in technical program management in a dynamic and highly technical environment, with a strong track record in managing complex cross-functional system upgrades and deployment projects in a cloud/SaaS environment (3+ years of related experience).
  • Proficient in leveraging AI technologies or implementing AI-driven solutions to enhance business outcomes.
  • Take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in.
  • Demonstrated capability in managing systems-specific projects, including large software deployments and upgrades.
  • Proven experience working collaboratively across organizations; strong leadership and interpersonal skills, experience building and fostering effective working relationships across different levels of the organization.
  • You have strong communication skills, attention to detail and are concise, with the ability to simplify complexity to focus your communications on what is most important for specific audiences.
  • Effective at influencing without direct authority at senior levels internal and external to the organization.
  • Embrace a growth mindset with a strong desire to continually learn and grow.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

#LI-KA2

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:
$101,000$135,000 USD

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.