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Director, Technical Enablement Management

Ozcode

Ozcode

IT
Denver, CO, USA
Posted on Saturday, November 18, 2023

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

  • Uplevel existing and create new customer education programs at scale, to consistently find ways to enable our growing customer base across Commercial, Mid Market and Enterprise segments
  • Create a short and long term vision for upleveling our technical customer education programs at a large scale
  • Problem-solver and solution oriented leader
  • Hire top talent and coach new hires and oversee successful onboarding, development and ever-boarding of new and existing TEMs
  • Deliver on department and team level KPIs and OKRs including utilization, productivity and CSAT metrics
  • Manage, develop, and mentor a fast-paced team of global TEM individual contributors and managers
  • Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Community, Marketing, Sales, Customer Success, Engineering, Product) to tackle urgent customer matters and to implement process improvements

Who You Are:

  • 5+ years of experience leading technical customer education teams with at least 2 of those years managing managers
  • Previous experience with successful implementations of processes and procedures in a scaling company
  • Ability to travel at least 1-2 times per month as you will be leading a global team.

Bonus Points:

  • Previous experience working as a technical trainer or Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space
  • You have experience using Datadog and/or other cloud monitoring tools.
  • Hands on experience with the following types of technologies:
    • Scripting languages like Python, Javascript, Ruby, etc.
    • Configuration management tools like Chef or Puppet
    • CI/CD tools, such as Jenkins, Gitlab etc.
    • Containerization tools e.g. Docker, Kubernetes, etc

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $215,000.00 - $315,000.00, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

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About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.